By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    An Expert’s Guide To Building and Improving Endurance
    June 30, 2022
    medical assistants
    What Do Medical Assistants Do On a Day to Day Basis?
    April 5, 2022
    superfoods to help with prostate health
    10 Healthy Foods That Can Help Protect Your Prostate
    August 29, 2022
    Latest News
    5 Steps to a Promising Career as a Healthcare Administrator
    August 3, 2025
    Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
    July 20, 2025
    How Probate Planning Shapes the Future of Your Estate and Family Care
    July 17, 2025
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    healthcare cost crisis
    What If the Health Care Cost Crisis Solves Itself?
    May 11, 2013
    Do You Need Life Insurance? What Does It Cover?
    December 23, 2022
    HIE metal plans
    The Four “Metal Plans” of Health Insurance Exchanges
    May 28, 2013
    Latest News
    How IT and Marketing Teams Can Collaborate to Protect Patient Trust
    July 17, 2025
    How Health Choices and Legal Actions Intersect After an Injury
    July 17, 2025
    How communities and healthcare providers can address slip and fall injuries with legal awareness
    July 17, 2025
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Hospital or Hotel? Luxury Hospitals Entice Patients
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Hospital Administration > Hospital or Hotel? Luxury Hospitals Entice Patients
BusinessHospital AdministrationWellness

Hospital or Hotel? Luxury Hospitals Entice Patients

Jennifer Bragg
Jennifer Bragg
Share
4 Min Read
ronald reagan UCLA medical center
SHARE

All across the country, hospital visits are starting to feel a little bit more like a trip to a luxury resort. From room service to spa services to a room with a view, healthcare facilities are offering high-end amenities to entice new patients–and their insurers’ money.

All across the country, hospital visits are starting to feel a little bit more like a trip to a luxury resort. From room service to spa services to a room with a view, healthcare facilities are offering high-end amenities to entice new patients–and their insurers’ money.

The Ronald Reagan UCLA Medical Center opened its doors in 2008 and the luxe hospital’s “Better Way to Get Better” ad campaign featured private rooms, room service meals, massage therapists and views of Los Angeles. The campaign proved effective. According to the Hospital Consumer Assessment of Healthcare Providers and Systems, the proportion of patients who said they would recommend UCLA rose from 71% to 85% after the new and improved hospital opened.

ronald reagan UCLA medical center

More Read

Image
Integrative Medicine Part V – Busting Stress
Conflict-Free Panels Are Possible & Necessary
How To Build A Successful Drug And Alcohol Residential Rehab Program
Study: Comparative Data on Pharma Products Lacking from Previous Decade
Simplifying Payer Enrollment Process

Some hospitals are going so far as to provide concierge services and hire personnel from the hotel industry. Many hospital executives were skeptical when Gerard van Grinsven, was hired as president of the Henry Ford West Bloomfield Hospital in suburban Detroit in 2006. Van Grinsven was hired away from luxury hotelier, Ritz-Carlton; his two-decade career had been exclusively in hotels and resorts. Now, the Michigan hospital treats patients more like “guests,” in larger, hotel-like rooms. It even offers healthy cooking classes for patients and their visitors. 

But for some patients, the amenities available at a hospital are actually more important than the care they are receiving. The PwC Health Research Institute reports that Americans think about healthcare much like any other consumer industry. Consumers have become accustomed to amenities like 24-hour Wi-Fi and PwC finds that the ideal patient experience is often built on non-clinical factors, such as convenience, customer service and staff attitudes.

“The voice of the customer may be the best kept secret in healthcare, but that’s changing as consumers exert greater control over how their healthcare dollars are spent and exercise power to vote with their feet and wallets,” said Kelly Barnes, U.S. Health Industries leader for PwC.  “Hospitals and insurers are competing for loyal customers served by new care and coverage models in a more retail-oriented health market.”

When consumers were surveyed about the conveniences and services they value from hospitals and healthcare providers, nearly 70 percent said they want facilities that offer multiple services at a single location. Also high on the list, was the ability to exchange information through online and mobile channels of communication. And, not surprisingly, patients stressed the importance of a good hospital cafeteria and access to WiFi and other entertainment.

Gone are the days of inedible hospital food and sharing a room with a stranger, but how far is too far when it comes to hospital luxury? As we enter an unprecedented time of healthcare reform, what will luxury hospitals do to the cost of care? And can a luxe experience effect patient outcomes?

(image source)

TAGGED:Person-Centerd HealthCare
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

technology in medical research
The Tools Helping Medical Researchers See the Full Picture
News Technology
August 3, 2025
5 Steps to a Promising Career as a Healthcare Administrator
5 Steps to a Promising Career as a Healthcare Administrator
Health
July 31, 2025
holistic dental
Holistic Dentist Services Are Natural and Safe
Dental health Specialties
July 28, 2025
botox certification
Help Improve People’s Skin Health Via Botox Certification
Skin Specialties
July 22, 2025

You Might also Like

How A Doctor’s Perception of Patients Can Impact Patient Satisfaction

July 11, 2016
Wellframe ehealth
eHealthMedical InnovationsMedical RecordsMobile HealthTechnologyWellness

How Smartphone Apps Are Expanding the Role of EMRs

May 16, 2014
Health careWellness

5 Helpful Pointers For Muscle Relaxation And Sound Health

April 23, 2019
Outdoor Containment Setup with Medical Personnel in Protective Gear Walking Towards Tent During Autumn Season in a Forest Environment
HealthHospital Administration

Engineering Temporary Hospitals for Extreme Weather

April 24, 2025
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?