Innovation: Aligning Physicians and Hospitals to Create Sustainable Health Care Delivery

April 22, 2012
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According to a recent HealthLeaders Media Industry CEO report, the biggest strategic challenge facing hospital, health system, and physician group practice chief executives is care coordination and the continuum of care.

 

According to a recent HealthLeaders Media Industry CEO report, the biggest strategic challenge facing hospital, health system, and physician group practice chief executives is care coordination and the continuum of care.  While 30% of respondents selected this answer, 17% of CEO’s felt that improving patient flow and patient experience were equally important.   I, dare say, the two go hand in hand.

The Mayo Clinic, a distinguished leader in health service delivery, recognized the need for patient experience transformation and forged ahead with the development of the Center for Innovation (CFI).  With goals of understanding human needs, innovating care delivery, fostering open collaboration and generating economic value, the CFI’s approach is to work with a ‘think big, start small and move fast’ philosophy focused on connection, design and enablement.

 

Strategically focused on five platforms consisting of a) the Mayo Clinic Connection, b) Prediction & Prevention, c) Wellness, d) Destination Mayo (outpatient experience) and d) Innovation Culture & Competency, it is intriguing to note the focus on factors beyond the traditional clinic walls.  Utilizing the experience of physicians, scientists, nurses, administrators, designers, analysts, software programmers, engineers, legal and HR liaisons, the CFI provides a platform to advance strategic efficiency and patient experience initiatives, further the Mayo brand and test drive captivating technology.

And, not only is this forward thinking institution demonstrating an effective recruitment strategy for drawing providers and clinicians to a pioneer in the use of architecture and design for promotion of healing the whole person, it is also successfully engaging staff creativity and enhancing employee loyalty & productivity.  While no denying the results, the CFI creates a compelling business case for using innovation to align physicians, scientists, nurses, allied professionals, administrators and associated healthcare staff to create sustainable health care delivery.

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