By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    improving patient experience
    6 Ways to Improve Patient Satisfaction Within Hospitals
    December 1, 2021
    degree for healthcare job
    What Are The Health Benefits Of Having A Degree?
    March 9, 2022
    custom software development is changing healthcare
    Digital Customer Journey Mapping and its Importance for Healthcare
    July 21, 2022
    Latest News
    Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
    May 16, 2025
    Learn how to Renew your Medical Card in West Virginia
    May 16, 2025
    Choosing the Right Supplement Manufacturer for Your Brand
    May 1, 2025
    Engineering Temporary Hospitals for Extreme Weather
    April 24, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Can Thinking Younger Make You Live Longer?
    April 20, 2011
    Image
    Obesity’s Outlook Unchanged
    June 13, 2011
    When It’s An Emergency Elderly Not Treated As Well in Hospitals
    July 16, 2011
    Latest News
    Building Smarter Care Teams: Aligning Roles, Structure, and Clinical Expertise
    May 18, 2025
    The Critical Role of Healthcare in Personal Injury Recovery: A Comprehensive Guide for Victims
    May 14, 2025
    The Backbone of Successful Trials: Clinical Data Management
    April 28, 2025
    Advancing Your Healthcare Career through Education and Specialization
    April 16, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: The Priorities of Improving Patient Satisfaction
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Hospital Administration > The Priorities of Improving Patient Satisfaction
BusinessHospital Administration

The Priorities of Improving Patient Satisfaction

John_Damouni
Last updated: October 11, 2012 8:22 am
John_Damouni
Share
4 Min Read
SHARE

patient satisfaction, patient experience, Hospitals, Providers, Communication, Revenue Cycle ManagamentListening to Your Patients

As healthcare organizations ramp up their effort to improve patient satisfaction, the list of competing priorities can be overwhelming.  In order to effectively tackle any patient satisfaction deficiencies in your organization, leaders must put f

Contents
Listening to Your PatientsListening to Your PatientsTraining ProgramsService Recovery StrategiesFollow-up with Patients after Discharge Process Review and Performance Tracking 

patient satisfaction, patient experience, Hospitals, Providers, Communication, Revenue Cycle ManagamentListening to Your Patients

As healthcare organizations ramp up their effort to improve patient satisfaction, the list of competing priorities can be overwhelming.  In order to effectively tackle any patient satisfaction deficiencies in your organization, leaders must put forth an effort to listen to their patients. Today, various surveys can give executives the necessary insight into what patients think of their organization.  Once the lacking areas are identified, project teams should be assembled, empowered, and tasked with solving each problem area in accordance to the level of its severity.

While each healthcare system is different, it appears that there are common themes that directly impact patient satisfaction.  According to research conducted by the Beryl Institute and Catalyst Healthcare, the common themes include, but are not limited to:

      • Communication
      • Discharge Process
      • Wait Time
      • Responsiveness
      • Admissions Process
      • Pain Management

The same research also reveals that healthcare organizations are most successful at improving patient satisfaction if their efforts consist of the following activities: 

More Read

medical billing coding changes
Are Doctors Prepared for Impending Changes to Medical Billing Practices?
Why I Tweet My Presentations
Maximizing Outcomes Through Effective Patient Engagement Strategies
Social Media Summit at Mayo Clinic: Day Two Exclusive Report
Obamacare: The Next Wave

Training Programs

Continuous training programs ensure that employees are consistently reminded of the organization’s mission and vision for service excellence. Training is an opportunity to sharpen service skills, share success stories, and adjust the organization’s service approach if necessary.

Service Recovery Strategies

The ability to successfully resolve a problem is perhaps one of the most important skills service professionals can possess.  In healthcare, service recovery skills are imperative given the severity and potential of complications throughout the industry.  

Follow-up with Patients after Discharge 

Follow-up is often a missed step in service recovery cycles; however, it is crucial to the patient experience. Follow-up calls are not only impressive from a service standpoint, but they are also an opportunity to gather feedback from patients and ensure a proper recovery process. The follow-up process should align with the organization’s internal legal policies and procedures, and develop into an integral part of the patient experience strategy. 

Process Review and Performance Tracking 

In order for hospitals to make a lasting improvement to patient satisfaction, operational processes and procedures must be reviewed and adjusted to align with the organization’s service mission.

Healthcare systems should continuously measure their patient satisfaction effort, with surveys like HCAHPS, and adjust strategies as necessary. Listening to the patient is an important step in measuring the organization’s performance.

Whatever challenges your organization may be facing, prioritization of initiatives to address those issues is a challenge in and of itself.  To successfully achieve higher patient satisfaction, outside of instituting the activities above, the organization’s leadership must commit to service excellence, allocate the necessary resources, empower influential leaders to own the patient satisfaction initiative, and drive the changes they would like to see in their organization.

 

 
 

 

 

Dotted Line

 

 

Dotted Line

 

 
 
TAGGED:patient satisfaction
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

Clinical Expertise
Building Smarter Care Teams: Aligning Roles, Structure, and Clinical Expertise
Health care
May 18, 2025
Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
Health
May 15, 2025
Learn how to Renew your Medical Card in West Virginia
Learn how to Renew your Medical Card in West Virginia
Health
May 15, 2025
Dr. Klaus Rentrop Shares Acute Myocardial Infarction heart treatment
Dr. Klaus Rentrop Shares Acute Myocardial Infarction
Cardiology
May 13, 2025

You Might also Like

AstraZeneca Doubles Down on Personalized Medicine

February 3, 2015
Image
BusinessHealth ReformPublic HealthWellness

A Vision For Health Care In America

July 1, 2013
wound management market US
BusinessGlobal Healthcare

Established to Emerging, Commodity to Advanced in Wound Management

May 26, 2014

Evolent CEO Frank Williams on Transforming Healthcare [TRANSCRIPT]

December 27, 2014
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?