The Push for Patient Engagement: Who Benefits
It goes without saying that people – you and I – need to be
Establish Boundaries With Difficult Patients Early, Before
Be forewarned, this is an “elephant in the room” post about dealing with difficult
The Surprising Science Behind Patient Satisfaction
It’s no surprise to any of us that we remember situations that have exceeded
Why Hospitals, Health Plans and Medical Groups
“Patients are, in fact, overly patient; they put up with unnecessary discomforts and grant
Harvard Pilgrim CEO Eric Schultz on Consumer
This is the transcript of my recent interview with Harvard Pilgrim’s CEO Eric Schultz. An
Helping Patients Make Better Decisions
The relevance of the doctor-patient relationship to better decision making and treatment compliance: An important part
Pause Before Posting: New Social Media Position
Physicians have been quick to embrace online technology personally, but on the practice and
Twitter Moves Markets: Can It Impact Disease?
For those who are engaged in social media, nothing is more powerful than an
Embracing Technology and Providing Care: The Role
As we become more connected as a society, it is inevitable that healthcare moves
How Physicians Can Adopt Social Media (Before
The consumerization of healthcare isn’t a passing fad, according to PwC’s U.S. health industries leader,