By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    health issues
    How To Overcome The Financial Impacts Of Health Issues With Home Equity
    January 1, 2023
    staying healthy after 40
    3 Essential Things to Do to Stay Healthy After 40
    February 26, 2023
    medical devices
    What Are the Different Categories of Medical Supplies?
    June 8, 2023
    Latest News
    The Hidden Impact Of Stress On Your Body’s Alignment And Balance
    May 22, 2025
    Chewing Matters More Than You Think: Why Proper Chewing Supports Better Health
    May 22, 2025
    Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
    May 16, 2025
    Learn how to Renew your Medical Card in West Virginia
    May 16, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Exercise and Sleep Quality
    March 11, 2012
    Why It’s So Hard to Control Medicaid Spending
    September 3, 2011
    Why Our HealthCare Spending Doesn’t Make Sense
    March 24, 2012
    Latest News
    Building Smarter Care Teams: Aligning Roles, Structure, and Clinical Expertise
    May 18, 2025
    The Critical Role of Healthcare in Personal Injury Recovery: A Comprehensive Guide for Victims
    May 14, 2025
    The Backbone of Successful Trials: Clinical Data Management
    April 28, 2025
    Advancing Your Healthcare Career through Education and Specialization
    April 16, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: 5 Ways to Improve HCAHPS Ratings with a Patient Engagement System
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Wellness > Home Health > 5 Ways to Improve HCAHPS Ratings with a Patient Engagement System
Home Health

5 Ways to Improve HCAHPS Ratings with a Patient Engagement System

Benny Ford
Last updated: September 22, 2017 9:16 pm
Benny Ford
Share
8 Min Read
SHARE

Across the nation, healthcare consumers have become more conscientious regarding their provider options. Increasingly, they are demanding greater decision-making power and emotional engagement in their own health diagnoses and treatment options. Healthcare providers are answering to this desire by doing everything possible to build and maintain patient loyalty through patient satisfaction systems. Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS for short, is a 32-item survey introduced in 2008 which offers a standardized, publicly reported measure of hospital patient satisfaction. It was created to provide a valid comparison of nationwide hospitals. Every interaction between a patient and each member of the hospital staff is judged based on expectations set by the best in the healthcare industry. By delivering interactive patient engagement applications that more actively involve patients in their own healthcare experience, hospitals can improve their HCAHPS Ratings. These scores indicate the level of patient satisfaction in the following ways:

Contents
1- Improves Communication Between Providers and Patients2- Aids in Informing and Educating Patients3- Offers Real-Time Feedback and Response4- Promotes Patient Responsibility and Sonifi Health5- Engages Hospital Staff
  • Perception of care
  • Observation of hospital staff performance
  • Ability to hold hospitals accountable for quality care
  • Likelihood of recommending the facility to others

By involving patients more in their own healthcare responsibilities, there will be a decrease in patient recovery times and readmission rates and a strengthening of patient loyalty. Here are five ways patient engagement systems can help your facility achieve its ratings goal by improving communication between providers and patients, aiding in informing and educating patients, offering real-time feedback and responses, promoting patient responsibility, and engaging hospital staff.

1- Improves Communication Between Providers and Patients

Patient engagement systems help to improve communication between providers and patients by automatically delivering personalized messages and care information. Pertinent information such as the names of everyone on the care team, daily schedules, and hospital information can be easily viewed electronically on a tv or tablet. Video conferencing between doctors and patients are also feasible making it easy for questions to be asked and answered. Also, test results will be better explained and prescription information will be better understood. The following are other ways patients can communicate more efficiently with staff through hospital tv systems, tablets, or with texts to mobile devices:

  • Review processes and procedures
  • Make special requests
  • Specify pain levels
  • Order meals
  • Be reminded of follow-up appointments and medication information

It is crucial to ensure every care provider, from check-in administrators to the attending nurse to the surgeon, are all well informed and on the same page regarding every step of the patient’s care. Every responsibility has a purpose and the completion of each task (or notes regarding them) needs to be effectively and efficiently communicated with every other member of the patient’s care team. By ensuring proper communication from all providers along the continuum of care through a patient engagement system, the engagement between provider and patient will increase and their relationship will be strengthened.

More Read

Ethical Promotion Of Complementary Medicine: A Guide For Doctors
Ethical Promotion Of Complementary Medicine: A Guide For Doctors
6 Ways to Make Sure You’re Detoxing Properly
How The Wrong Diet Can Affect Your Quality Of Life As A Model
Vitamin D and Bone Health for Active Adults
7 Nutrients Your Diet May Be Missing

2- Aids in Informing and Educating Patients

Patients desire to be kept informed every step of the way, frequently and speedily. Engaging patients with information and education during admission and upon discharge ensures they are not left waiting with unanswered questions regarding policies, procedures, and follow-up instructions. Patient engagement systems ensure your patients are more informed and educated before, during, and after their hospital stay by making it easy for them to view hospital instructions and personalized educational videos on their tv or tablet.

3- Offers Real-Time Feedback and Response

We live in a fast-paced world, and our patience has decreased and our expectations of speed have changed. By offering real-time patient feedback and responses, patient engagement systems quickly notify appropriate staff of every patient request and need. Information related to the patient’s experience is displayed on dashboards, allowing staff to focus on each patient’s true needs. Then, hospital staff can quickly initiate service recovery at the appropriate time rather than when it’s too late to make a difference in the patient’s experience. This gives hospitals more control over the improvement of patient satisfaction. By addressing each patient’s (and their family’s) specific needs, nurses and staff are able to be proactive in responding quickly and demonstrating empathy in a sincere and timely way.

4- Promotes Patient Responsibility and Sonifi Health

Patients who assume greater responsibility in their care are more likely to achieve better health outcomes and are less likely to be readmitted to the hospital. Patient engagement systems incorporate assessments to predict how active patients will be in maintaining their own care. Then, hospitals can personalize patient education and care experiences based on assessment results. When patients are given strong communication and education opportunities, activation in their own care and the speed of recovery increases. In turn, higher patient satisfaction is achieved.

5- Engages Hospital Staff

Even though engagement systems aid patients, with user-friendly tools, hospital staff are also able to be better engaged at the same time. Dashboards can be customized for administrative staff, nurses, hospital service employees, and service and support teams as well. By viewing pertinent information at a glance, every person on the care team can be more effective in their job and more engaged with each patient. By doing so, the quality of care will improve and patients will recover quicker and with a higher satisfaction of their time in the hospital. Use caution, however, not to place too much emphasis on better patient engagement just for the sake of raising your institution’s Hospital Consumer Assessment of Healthcare Providers and Systems scores. If that is your first priority, your ultimate goal of having a patient-centered culture may never be achieved. Rather, work backward from your goal and determine how to reach it. Higher scores will then fall into place naturally. Patients and their loved ones want to be loyal to their healthcare brand. They want to have trust in their providers and be part of the decision-making team. From the very first to the very last moment of interaction, when patients are engaged throughout the entire process, they will be more satisfied overall with the care they’ve been given. Your facility will be creating successful medical outcomes and experiences for every patient who walks through the doors.

Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

stress impact your health
The Hidden Impact Of Stress On Your Body’s Alignment And Balance
Health Wellness
May 22, 2025
chewing better for health
Chewing Matters More Than You Think: Why Proper Chewing Supports Better Health
Dental health Health
May 22, 2025
Do You Grind Your Teeth at Night? Here’s How Night Guards and TMJ Treatments Can Help
Do You Grind Your Teeth at Night? Here’s How Night Guards and TMJ Treatments Can Help
Dental health
May 21, 2025
The Secret To A Confident Smile: Top Tips For Better Teeth
The Secret To A Confident Smile: Top Tips For Better Teeth
Dental health
May 21, 2025

You Might also Like

90+ Population Growing

February 2, 2012
caregivers
Home HealthSpecialties

Family Caregivers Live Longer Than Non-Caregivers: Mortality Rates 18% Lower

October 24, 2013
Home HealthNews

What Are Home DNA Tests And How Do They Change Our Life?

March 25, 2019
Home HealthWellness

Stop The Sneeze: 10 Helpful Tips On How To Deal With Allergies

October 10, 2018
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?