By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    medicare part d benefits
    Everything that You Need to Know About Medicare Part D
    August 15, 2022
    Best Ways to Boost Your Immune System this Winter
    Best Ways to Boost Your Immune System this Winter
    November 15, 2022
    back pain issues
    Ways to Treat Constant Back Pain
    August 21, 2023
    Latest News
    How Probate Planning Shapes the Future of Your Estate and Family Care
    July 17, 2025
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
    The Wide-Ranging Benefits of Magnesium Supplements
    June 11, 2025
    The Best Home Remedies for Migraines
    June 5, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    More On Wellness Programs To Improve Health and Reduce Costs
    January 25, 2012
    Privatizing Social Security and Medicare: Who Can Defuse Political Dynamite?
    June 12, 2011
    Study: Risk of Death in Elderly Patients with Dementia Doubled with Some Antipsychotic Medications
    February 26, 2012
    Latest News
    How IT and Marketing Teams Can Collaborate to Protect Patient Trust
    July 17, 2025
    How Health Choices and Legal Actions Intersect After an Injury
    July 17, 2025
    How communities and healthcare providers can address slip and fall injuries with legal awareness
    July 17, 2025
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Four Ways to Improve Patient Satisfaction
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Business > Hospital Administration > Four Ways to Improve Patient Satisfaction
BusinessHospital Administration

Four Ways to Improve Patient Satisfaction

Andy Salmen
Andy Salmen
Share
4 Min Read
Four Ways to Improve Patient Satisfaction
SHARE

Four Ways to Improve Patient SatisfactionMedical establishments have to accept that the concept of customer service has arrived.  In the past, people often had to see one doctor due to lack of availability.  Now, doctors have to understand that patients will seek other doctors if they are not happy with their present physician.

Four Ways to Improve Patient SatisfactionMedical establishments have to accept that the concept of customer service has arrived.  In the past, people often had to see one doctor due to lack of availability.  Now, doctors have to understand that patients will seek other doctors if they are not happy with their present physician.

This does not mean that doctors should compromise their ethics or that they should simply tell patients what they want to hear.  But you have to be profitable to stay in your practice and that means retaining patients. You cannot get by on pure skill as a medical professional.  If you want to keep your patients and grow your practice, you would do well to follow some of the tips included here.  Otherwise, your present patients will just head down to the next doctor listed in their last Internet search.

Tips to Increase Patient Satisfaction

More Read

The Benefits Of Updating Your Hospital’s Systems
Why Outsourcing Is a Brilliant Strategy for Healthcare
Medicare? I’m Sorry, the Doctor Won’t See You Now
The Priorities of Improving Patient Satisfaction
An Open Discussion Around Patient Engagement
  • Improve Communication

This is easier said than done.  However, when you review the steps being taken by the major hospitals and networks around the country to improve their business, the majority have to do with communicating.  The big players understand what the lesser participants also need to see. Patients are not content with being shuffled around.  Create an environment in which everyone feels that they have the right to speak up.

  • Respond Appropriately

Doctors have a tendency to analyze problems and recommend solutions.  Overall, this is a good thing.  It is what makes them effective as healers.  However, their office conversations often lack warmth and this can drive patients away.  For example, a patient might come in and complain of not being able to sleep at night.  At this juncture, most doctors are inclined to ferret out more details by asking about when this started and what they did to counter the symptoms.  A warmer approach may express sympathy before entering into the analytical part of the patient interview.

  • Get Employees More Engaged

While the doctor needs to be more engaged with patients, he or she can also raise patient satisfaction by getting staff more engaged as well.  Doctors, patients, nurses and office staff should not feel isolated.

  • Update Patients

Avoid leaving patients in waiting rooms for too long.  If they are going to be there a while, send a friendly staff member to check in on them, offer them something and give them an estimate of how much longer the wait will be.

When you improve patient satisfaction, there is a simultaneous enhancement of revenue as well.  These tips provide solutions to a wide variety of problems in the management of your practice. 

(Image courtesy of: stockimages/ Freedigitalphotos.net)

TAGGED:customer servicepatient satisfaction
Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
How IT and Marketing Teams Can Collaborate to Protect Patient Trust
Global Healthcare Policy & Law
July 17, 2025
paramedics in surgical gloves and masks
How Health Choices and Legal Actions Intersect After an Injury
Health care
July 16, 2025
a woman giving a key
How Probate Planning Shapes the Future of Your Estate and Family Care
Health
July 16, 2025
a woman with kinesio tapes on her back arm
How communities and healthcare providers can address slip and fall injuries with legal awareness
Health care
July 16, 2025

You Might also Like

Image
BusinesseHealthHealth ReformHospital AdministrationMedical RecordsMobile HealthPublic HealthTechnologyWellness

HIMSS 2013: Mayhem or Magic?

March 10, 2013
Artificial IntelligenceHealth careHospital AdministrationTechnology

How Chatbots And AI In The Healthcare Sector Are Changing The Industry

April 16, 2019

Digital Marketing Is Becoming The New Wave of Healthcare Marketing

July 25, 2016
A person using a laptop
BusinessDiagnosticseHealth

Your Digital Marketing Tool Belt for Clinical Trial Recruitment: Paid Ads (Search and Social)

February 17, 2016
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?