Death By a Thousand Cuts: Physicians’ Surprising Response to My Wife’s Lung Cancer Recurrence
Hospital Administration
368 views
Hospital Administration
368 views

Death By a Thousand Cuts: Physicians’ Surprising Response to My Wife’s Lung Cancer Recurrence

Steve Wilkins - October 22, 2013

This is a true story.My wife was about to celebrate her 10th anniversary as a Stage IV Non-Small Cell Lung Cancer survivor (a pretty remarkable feat) when…

Health Reform
395 views

Lack Of Patient-Centered Communication Skills By Physicians [infographic]

Steve Wilkins - September 17, 2013

   

Hospital Administration
461 views

The Adopt One! Challenge: The First Step to Better Patient Engagement and Patient Experiences

Steve Wilkins - August 16, 2013

A journey of a thousand miles begins with a single step.  Or in the case of the Adopt One! Challenge…by encouraging physicians across the U.S. to commit…

Is the CEO of the Cleveland Clinic Serious When He Says “No More Passive Patients”?
Hospital Administration
481 views
Hospital Administration
481 views

Is the CEO of the Cleveland Clinic Serious When He Says “No More Passive Patients”?

Steve Wilkins - August 8, 2013

If a recent blog post by the CEO of the Cleveland Clinic is representative of how health care executives (and physicians) really think about patients – aka consumers…

First Principle of Patient Engagement and Patient Portals: Be “Relevant” From the Patient’s Perspective
eHealth
560 views
eHealth
560 views

First Principle of Patient Engagement and Patient Portals: Be “Relevant” From the Patient’s Perspective

Steve Wilkins - July 27, 2013

One of the biggest challenges facing health care providers today when it comes to engaging patients is RELEVANCE…or more specifically the lack of it.  I say “engaging”…

Patient Non-Adherence Is A Physician-Patient Communication Challenge
Public Health
473 views
Public Health
473 views

Patient Non-Adherence Is A Physician-Patient Communication Challenge

Steve Wilkins - July 14, 2013

Have you noticed all the articles in the health care press lately touting health information technologies’ ability to increase patient medication adherence?  Smart phone-based apps, Smart pill…

Hospital Administration
409 views

The Push for Patient Engagement: Who Benefits the Most?

Steve Wilkins - June 19, 2013

It goes without saying that people – you and I – need to be actively involved (ok…I’ll say it…engaged) in our own health.  After all, it is…

Hospital Administration
431 views

Person-Centered HealthCare: Patient-Centered Medical Homes Need to Become More “Patient-Centered”

Steve Wilkins - June 14, 2013

A recent study in Medical Care about Horizon BCBS’s Medical Home pilot reminded me of the expression a “house does not make a home.”  Or in this…

Hospital Administration
972 views

Why Hospitals, Health Plans and Medical Groups Should Invest in Patient-Centered Communication Skills

Steve Wilkins - May 31, 2013

“Patients are, in fact, overly patient; they put up with unnecessary discomforts and grant their doctors the benefit of every doubt, until deficiencies in care are too…

Physicians With High Productivity And Satisfaction Scores Employ Strong Patient-Centered Communication Skills
Public Health
529 views
Public Health
529 views

Physicians With High Productivity And Satisfaction Scores Employ Strong Patient-Centered Communication Skills

Steve Wilkins - May 7, 2013

People are forever telling me that I am wasting my time talking to providers about the need to improve their patient communication skills.  Naysayers typically cite one…