By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    improving patient experience
    6 Ways to Improve Patient Satisfaction Within Hospitals
    December 1, 2021
    degree for healthcare job
    What Are The Health Benefits Of Having A Degree?
    March 9, 2022
    custom software development is changing healthcare
    Digital Customer Journey Mapping and its Importance for Healthcare
    July 21, 2022
    Latest News
    Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
    May 16, 2025
    Learn how to Renew your Medical Card in West Virginia
    May 16, 2025
    Choosing the Right Supplement Manufacturer for Your Brand
    May 1, 2025
    Engineering Temporary Hospitals for Extreme Weather
    April 24, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    Can Thinking Younger Make You Live Longer?
    April 20, 2011
    Image
    Obesity’s Outlook Unchanged
    June 13, 2011
    When It’s An Emergency Elderly Not Treated As Well in Hospitals
    July 16, 2011
    Latest News
    Building Smarter Care Teams: Aligning Roles, Structure, and Clinical Expertise
    May 18, 2025
    The Critical Role of Healthcare in Personal Injury Recovery: A Comprehensive Guide for Victims
    May 14, 2025
    The Backbone of Successful Trials: Clinical Data Management
    April 28, 2025
    Advancing Your Healthcare Career through Education and Specialization
    April 16, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: Interview: Seamless Medical’s David Perez Is Giving the Physician Waiting Room a 2.0 Update
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > eHealth > Medical Records > Interview: Seamless Medical’s David Perez Is Giving the Physician Waiting Room a 2.0 Update
eHealthMedical RecordsTechnology

Interview: Seamless Medical’s David Perez Is Giving the Physician Waiting Room a 2.0 Update

Kenneth Walz
Last updated: October 16, 2013 8:00 am
Kenneth Walz
Share
8 Min Read
David Perez
SHARE

David PerezDavid Perez is the founder and CEO of Seamless Medical Systems, a New Mexico-based company that developed cloud-based patient-engagement platforms that integrate electronic medical records (EMRs) and other health data to create a complete health prof

David PerezDavid Perez is the founder and CEO of Seamless Medical Systems, a New Mexico-based company that developed cloud-based patient-engagement platforms that integrate electronic medical records (EMRs) and other health data to create a complete health profile for any patient. SNAP® Practice, a Seamless product, engages a patient starting with registration in the waiting room, extending to the exam room while connecting patients and practice via any mobile device outside of the office. Popper and Company’s Ken Walz interviewed Perez about Seamless Medical Systems and what he sees ahead in the future of healthcare technology.

Could you give us an overview of Seamless, and tell us what made you want to start the company?

I was a patient in the waiting room, with a clipboard and six paper forms, filling out my name, address, and phone number six times. This was information that I had filled out six or seven months before. I was frustrated with how antiquated the process was. People were watching TV without sound, and looking at five-year-old magazines. Meanwhile, I had an iPhone in my lap.

More Read

hospital technology
Hospitals Ignore Bill Payment Technology and Suffer the Consequences
Can Digital Health Technology Be Part of the Secret to a Long and Healthy Life?
NxThera – Vapor Ablation Therapy for BPH
Does Your Hospital Stay in Touch with Patients All the Time?
Interview with Sailesh Chutani, CEO of Mobisante

I thought, I could fill out all this information for the forms in my handheld device and digitally transfer that to my Electronic Medical Record, and not have any mistakes from errors in reading handwriting. Everybody who has experienced the clipboard hates it. It’s so 19th century.

I’ve been in digital marketing for 24 years and saw another opportunity. There were about 20 people in the waiting room of a medical office, individuals in a contextually relevant setting. What were they going to talk about to the doctor? What questions would they have? They were in the mindset of a patient while they sat in the waiting room so more apt to want to learn about their health condition. The only competition for that mindset was their smart devices, old magazines and a TV on the wall with the sound shut off.

I thought, I could use the patient’s demographic and health information to provide content unique to their needs. The information would be engaging because it’s on the iPad and it’s specific to my needs, to my child or loved one’s needs, and while we are in the doctor’s office.

 

Smart phones are everywhere. The number of vendors in this area is huge. Where do you see this market going?

Once I had the epiphany in the waiting room, I did some research. And yes, I found hundreds of EMR vendors. Enormous resources are spent on the staff of a medical facility who work behind the front desk. But nobody addressed the patient. So, bringing information through smart devices is all part of the transition of the practice of medicine from being doctor centric to patient centric. Technological advances are certainly available to the doctor and his team. Meanwhile, patients were left with quill and parchment.

For vendors designing EMRs, their customers are the staff of the practice – not the patients. These companies want to work with us, because we are focused on engaging the patients. Our strategy has been to integrate with as many EMRs as possible, and address patients in multiple ways. A patient could have multiple healthcare providers, each with different digital systems. So that could mean dealing with four or five different portal logons, and an inability to go to one place to access health information. We’re working to change that, giving patients one place to access all of their health information, SNAP.

What will a patient look like in five years? How much of a difference will the “quantified self” concept make?

Let’s look at another industry that went through this change: financial services. In the early 80s I was a broker for Dean Witter Reynolds. It was a paper-intensive industry, but now it’s all digital. That’s been a tremendous transformation. Now the customer has knowledge, access to his or her financial data and a higher level of financial literacy. Why did financial institutions do this? Because customers will buy more financial products. I see the same changes in healthcare environments – empowerment of healthcare consumers with information to help improve their health and wellness.

Healthcare is in the transition from physician-centric to patient-centric. When my Dad was a doctor from the 1960’s to 1980’s, healthcare revolved around the doctor. The doctor’s word was gospel. The first wave of disruption was the Internet, opening up access to knowledge for consumers/patients. That empowerment isn’t going to stop.

On the issue of “quantified self,” these personal health tracking and measurement devices can be faddish but over time this technology will play a critical role. One area likely to benefit is the management of chronic disease patients. These consumers of healthcare will participate in the management of their condition in ways previously not possible, e.g. like being able to measure glucose on a continuous basis and providing one’s doctor with real-time access to that data. This will change the nature of the doctor-patient relationship, away from episodic and toward regular maintenance. Interactions between provider and patient must extend beyond walls of the clinic. Technology will make that happen.

How will the healthcare industry be restructured?

With the Affordable Care Act, many more individuals will re-enter the healthcare system who didn’t have access before. We will have tens of millions of new patients but not millions of new providers to serve them. The system will need an increase in efficiency, and technology-based solutions will play a big role. We will see more care in retail locations, like the pharmacy and retail based clinics that are the fastest growing sector of healthcare.

As consumers, we’re likely to become more involved in handling our own well-being. We’ve been seeing that happen with the search for holistic care, complementary therapies, to supplement what patients receive from an MD. Technology and access to information on smart devices will pay a huge role in that, too.

Share This Article
Facebook Copy Link Print
Share

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

Clinical Expertise
Building Smarter Care Teams: Aligning Roles, Structure, and Clinical Expertise
Health care
May 18, 2025
Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
Health
May 15, 2025
Learn how to Renew your Medical Card in West Virginia
Learn how to Renew your Medical Card in West Virginia
Health
May 15, 2025
Dr. Klaus Rentrop Shares Acute Myocardial Infarction heart treatment
Dr. Klaus Rentrop Shares Acute Myocardial Infarction
Cardiology
May 13, 2025

You Might also Like

Millennials: Greatest risk to corporate data security

August 3, 2015
eHealthSocial Media

Why Cosmetic Dentists Need Social Media

June 1, 2017

Video: Introducing the New DRX Plus Detectors

September 3, 2015
health software development outsourcing
Technology

Benefits of Outsourcing Healthcare Software Development Services

September 3, 2023
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?