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The 5 Biggest Challenges Healthcare Leaders are Facing in 2015
2015 has been a big year of change for many healthcare systems.…
Is Your Embarrassing Physician Website Costing You Money?
Great business minds will remind us that procrastination is a thief. It…
You might be covered, even if your doctor sends you a bill
Am I covered? Am I covered?Kaiser Health News published an informative Q&A…
CMS Finds More Than 10% of Payments Paid Improperly
GAO Report Identifies Vulnerabilities in CMS’s Enrollment ProcessTo enroll in Medicare,…
Attracting the Attention of the Future Patient: 4 Elements to Consider When Designing Your Hospital’s Website
The design and layout of a hospital website is critical to converting…
Announcing the Next Chapter for HealthWorks Collective
In the spring of 2011, I sat down with the Head of…
Who is Healthcare Delivery Really About?
Our final session of the 2015 Telluride Experience kicks off in Napa,…
What’s the Right “Level of Care” for Your Marketing?
The term of art—Level of Care—is familiar throughout healthcare. The term of…
Measure What You Manage, With Caveats: Thoughts on Surgeon Ratings
When I worked at Microsoft, we managed by the scorecard. The scorecard was…
Three Research Techniques For Patient Experience Breakthroughs
So an anthropologist walks into a doctor’s office… No, this is not…
