By using this site, you agree to the Privacy Policy and Terms of Use.
Accept
Health Works CollectiveHealth Works CollectiveHealth Works Collective
  • Health
    • Mental Health
    Health
    Healthcare organizations are operating on slimmer profit margins than ever. One report in August showed that they are even lower than the beginning of the…
    Show More
    Top News
    first aid guide
    A Deep Dive into First Aid and CPR Certification
    February 19, 2024
    back pain
    No More Aches! A Guide To Effective Back Pain Relief
    March 28, 2024
    workplace first aid
    First Aid Training Can Improve Workplace Health & Safety
    June 27, 2024
    Latest News
    Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
    July 20, 2025
    How Probate Planning Shapes the Future of Your Estate and Family Care
    July 17, 2025
    Beyond Nutrition: Everyday Foods That Support Whole-Body Health
    June 15, 2025
    The Wide-Ranging Benefits of Magnesium Supplements
    June 11, 2025
  • Policy and Law
    • Global Healthcare
    • Medical Ethics
    Policy and Law
    Get the latest updates about Insurance policies and Laws in the Healthcare industry for different geographical locations.
    Show More
    Top News
    healthcare literacy
    Are You Health Literate?
    July 4, 2012
    Patient Power in Indiana
    December 9, 2011
    2/365 teenage pregnancy
    Make IUDs and Implants More Affordable and Accessible for Teens
    September 25, 2012
    Latest News
    How IT and Marketing Teams Can Collaborate to Protect Patient Trust
    July 17, 2025
    How Health Choices and Legal Actions Intersect After an Injury
    July 17, 2025
    How communities and healthcare providers can address slip and fall injuries with legal awareness
    July 17, 2025
    Let Your Lawyer Handle the Work Before You Pay Medical Costs
    July 6, 2025
  • Medical Innovations
  • News
  • Wellness
  • Tech
Search
© 2023 HealthWorks Collective. All Rights Reserved.
Reading: 3 Tips To Improve Your Healthcare Customer Service Team
Share
Notification Show More
Font ResizerAa
Health Works CollectiveHealth Works Collective
Font ResizerAa
Search
Follow US
  • About
  • Contact
  • Privacy
© 2023 HealthWorks Collective. All Rights Reserved.
Health Works Collective > Policy & Law > Health care > 3 Tips To Improve Your Healthcare Customer Service Team
Health careHospital Administration

3 Tips To Improve Your Healthcare Customer Service Team

Paisleyhansen
Paisleyhansen
Share
6 Min Read
doctor next to patient's bed
SHARE

The healthcare industry is essential to the well-being of individuals everywhere. No matter your line of work, be it hospital administration, a pharmacy or a doctor’s office, customer service is a vital part of your business. Follow these three tips to improve your healthcare customer service department’s performance. 

Contents
Ensure Online Data is Complete and SecureHave a Live Person Easily Accessible Request Feedback

Ensure Online Data is Complete and Secure

While this age of evolving technology is incredibly convenient, it also poses numerous ways for people’s private information to be stolen. This is especially concerning when it comes to protected health information, or PHI.

To avoid any issues, make sure the customer service team is working on an extremely secure system and network. Additionally, they should not add PHI in any fields that are not kept private. For example, there may be a notes section in the system that is also included in a report reviewed by leadership. Make sure your staff knows not to include any PHI notes in that section.

In addition to being secure, make sure your team has a well-functioning online system. When users call, customer service should have immediate access to all appropriate data, such as orders or appointments. This way, whether callers have questions about their vitamins for acne order, how to use a medication or scheduling a procedure, the team can immediately answer any questions. 

More Read

How To Take Care Of Your Feet During Pregnancy
Online Conversion Optimization Strategies for Healthcare Professionals
What is Patient-Centered Care and How Does it Benefit Healthcare Providers?
Teamwork Improves Surgical Safety and Reduces Mortality
How to Secure Data in Healthcare

Have a Live Person Easily Accessible 

Few things are more frustrating than being stuck in a pre-recorded loop on the phone when all you want is talk to a human being. While this is an annoying situation regardless of the reason for calling, it is even more agitating when the question is related to health and time sensitivity. Perhaps the customer needs an update on test results. Maybe he or she needs to schedule an appointment or place a refill on a prescription. Whatever the request, it should be addressed quickly and efficiently.

If you have a pre recorded answering service, make it simple and uncomplicated. Ensure there is a clear direction for a caller to speak to a representative. If there is a wait, the recording should note the estimated wait time. Include a callback option so consumers do not have to stay on hold for a long time. Check the recording on a regular basis and update it accordingly. 

To seamlessly improve accessibility and enhance patient satisfaction, consider leveraging a dedicated toll-free number for your healthcare customer service. A toll-free number ensures that patients can reach out to your team without incurring any charges, making it easier for them to get the assistance they need. For healthcare providers looking to establish this service, detailed information and options are available at https://800response.com/call-tracking/toll-free-numbers. This step not only elevates the patient experience but also demonstrates your commitment to providing exceptional care and support.

Request Feedback

One of the best ways to improve your team is by requesting feedback from your customers. After all, it is difficult to know what is working and what is not unless you ask! Setup processes to actively reach out for consumer feedback.

One of the most popular ways to do this is by requesting feedback immediately after a customer service phone call. Be sure the caller knows there is a survey once the call is complete, either by noting it on the recording or having the representative advise the caller once the request is resolved. Keep the survey brief. It should be no more than a few questions. Otherwise, you will lose the caller’s attention. 

Another way to request feedback is via email. Establish a process where an email is sent out each time a consumer calls customer service. An automated system is best as it ensures no one is missed. As with the phone survey, keep the questions few and concise, about three to five questions. Allow a space for customers to submit feedback in their own words. 

A great way to encourage consumers to take the survey is by offering a prize. For example, every quarter, put the names of customers who completed surveys in a bucket and draw one winner. If you sell goods, you can reward them with a free product. Otherwise, if you work in a setting that does not sell products, such as a hospital or doctor’s office, give a gift card as a prize. Just make sure it is a place everyone can use, like Amazon or Target. While you may love Starbucks or Pizza Hut, not everyone does. 

Every field in the healthcare industry needs an amazing customer service team. These three tips can help your team put their best foot forward and provide amazing customer support. Review your current processes to determine what changes need to be made to integrate these recommendations. 

TAGGED:customer satisfactioncustomer serviceHealthcarehospital administrationpatient feedback
Share This Article
Facebook Copy Link Print
Share
By Paisleyhansen
Follow:
Paisley Hansen is a freelance writer and expert in health, fitness, beauty, and fashion. When she isn’t writing she can usually be found reading a good book or hitting the gym.

Stay Connected

1.5kFollowersLike
4.5kFollowersFollow
2.8kFollowersPin
136kSubscribersSubscribe

Latest News

botox certification
Help Improve People’s Skin Health Via Botox Certification
Skin Specialties
July 22, 2025
Telemedicine Apps
Why Custom Telemedicine Apps Outperform Off‑the‑Shelf Solutions
Health
July 20, 2025
Grounded Healing: A Natural Ally for Sustainable Healthcare Systems
How IT and Marketing Teams Can Collaborate to Protect Patient Trust
Global Healthcare Policy & Law
July 17, 2025
paramedics in surgical gloves and masks
How Health Choices and Legal Actions Intersect After an Injury
Health care
July 16, 2025

You Might also Like

Health careObesitySpecialties

Should You Recommend Bariatric Surgery to Obese Patients?

May 30, 2017
eHealthRemote Diagnostics

Why You Need To Know The Risks Of Self-Diagnosis

April 10, 2019
care plan
Health carePublic Health

Creating an effective care plan: The ultimate guide

March 4, 2021

Prime Healthcare Billing Processes Under Question as 25% of Medicare Patients are Showing Malnutrition- Profit Algorithms?

February 20, 2011
Subscribe
Subscribe to our newsletter to get our newest articles instantly!
Follow US
© 2008-2025 HealthWorks Collective. All Rights Reserved.
  • About
  • Contact
  • Privacy
Welcome Back!

Sign in to your account

Username or Email Address
Password

Lost your password?