Doctors and Their Patients: Commitments to Caring
Root of the ProblemHumilityContrasts can be startling. The contrasts in physicians’ commitment to patients in our money-soaked system can be particularly stark. Even to those of us inured to unfairness,…
Leveraging Beacons to Improve Patient Experience
Have you ever walked into a busy healthcare facility and not know where to go or what to do? This inconvenience may be a thing of the past with the…
Top 7 Reasons a Busy Doctor Needs a Powerful Website
I recently bumped into a specialty practice that did not have a website. The Internet has become such a significant “front door” for healthcare providers and hospitals that having no…
California Law Prevents Price-Gouging of the Uninsured
Hospital bills add up fast Hospital bills add up fastMedical bills are a major source of personal bankruptcy in the US. One reason is that hospitals typically bill uninsured patients wildly inflated…
Service Fanatics: Required Reading for Superior Patient Experience
Editor’s Note: In our continuing series of leadership interviews, Stewart Gandolf, CEO of Healthcare Success talks with Dr. James Merlino who recently assumed a position with Press Ganey as president…
2015 Health IT Predictions and Reflections
Kate Ackerman at iHealthBeat asked me to participate in her annual piece on Health IT past and future,
Aging Gracefully, Part 2: Slowing the Aging Process
Can we slow the aging process? The answer is a definite yes and it all has to do with our lifestyles and behaviors. Here is a quiz. What percent of Americans can…
Healthcare and Health IT in 2015: Seeking Simplicity
Happy New Year to my HealthBlog readers around the world. I’m back in the saddle after a 3-week hiatus for the holidays. Happy New Year to my HealthBlog readers around…
Consolidating 80 Websites: Chris Boyer [PODCAST]
In January of 2013, Chris Boyer accepted a massive challenge; join the North Shore LIJ Health System to create a unified digital presence. The challenge? There were at least 80 websites, known…
The Lessons of Stuart Scott
Stuart Scott accepting the Jimmy V Award Stuart Scott accepting the Jimmy V AwardPeople live and people die every day with cancer. Often people deal with it silently. There are…
